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April 15, 2008

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David Morse

Jeff - Nice post. I always wondered about the effect of hold music on customers. Hopefully, I can add to the conversation...I made a list of the worst hold music on my blog ;-)

David

On Hold Message

My company recently implemented a customized on hold recording - I was totally against it at first, I mean what could be a bigger waste of money! But surprisingly, our clients have received it very well and they tend to stay on the line longer now - go figure!

music on hold

With a background music while on hold callers will have perception of not waiting too long.

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