"Cloud" Telephony

I recently came across The IVR Blog by Angel.com, and was drawn to an entry refering to the term "Cloud Telephony". David points out"cloud" meaning, imagery and term being used more frequently. I personally haven't heard the term as much or don't recall seeing many incorporate it into certain imagery (Maybe I have, but just don't notice it). I probably see it more in diagrams and presentations.

Though I'm not familiar with it, I like the concept and agree with David's definition of it:

The notion that cloud represents is, to boil it down as I see it, the ability to access any solution you want, from any where you want, at any time you want — not being tied to hardware or installed software somewhere — and the ability to easily intermingle different types of solutions so everything works in conjunction.

He also points out the increased use of this in the telephony space. I think this holds true with not only this space, but in all spaces as well. To me, products or services of any kind need to have theflexibility to be adaptable and "do it all" with convenience. It reflect today's ssociety demands of wanting and needing things on demand, whatever it may be.

When speaking about "clouds" I immediately think of social media and technology. Think about devices, programs, and applications that are designed to connect together - they all fit somewhere within this theoretical "cloud".

Comments

[A. MacDonald]

I agree. We seem to be moving towards an entirely mobile society. With the advent of blackberries, 'netbooks', and other similar technologies it is becoming more and more easy to access the everything and everyone on the go. Another thing I've noticed is an increase in 'mobile software' so to speak. Even if you can't bring your home desktop or work computer with you there is remote access software. Winamp, for example, can be used to access your music from other computers or devices.

[Jay Urbiztondo]

Yes - it'll be intersting to see how things further develop especially here in North America with the both 3G and 4G technologies finally ramping up along with the necessary software and protocals to support it.

[inbound call center]

yeah it's true!!