1-800-Flowers.com is staying well ahead of its competition by launching a store within the Facebook community, allowing visitors to make complete purchases without leaving the page. It'll be intersting to see how many retailers will soon follow, as 1-800-Flower's track record of helping pioneer Internet and telephone retailing proves they know what they're doing.
I personally think that this will be the spark plug and tipping point for others sitting on the fence, to make the decision to move forward with their social media strategies. The longer retailers wait, the more likely they'll be playing catch up down the road.
Read more about this story in the following article.
1-800-flowers has relocated one of its biggest call centers in the Philippines. I believe under Garrett and Talon.
Posted by: Call Center Blogger | October 13, 2009 at 05:22 AM