I’ve never been one for texting. It’s effective for the quick message of where to meet and what time, but a full-on conversation texting has always seemed arduous to me – although maybe that’s because until a couple weeks ago I had an old cell phone with the traditional word pad. Now with my BlackBerry, I see how efficient and easy it can be to type.
Having joined the new age of Smartphones, I now see just how easy it is to text and type into the device. Maybe this is why I’m not surprised to hear that there is now a call center that is accepting text messages.
The center is located in Iowa, and the text messages are for 911 emergencies. While this is a very specific and localized practice for the time being, it is also a huge leap forward in an ever-evolving world of communications.
You can email, Tweet, Facebook, MySpace and blog through your Smartphone. You also have the option to call, chat or email companies today for assistance. Therefore, it is a logical, progressional step to be able to text to receive help – especially from 911.
So, how long will it be until you can BBM or chat with a representative from your phone? Only time will tell, but that time is coming.
Tell us what you think – is texting in the near future to be included in call center services?
Good method to texting new calling.
Posted by: inbound call center | August 22, 2009 at 04:11 AM
It would definitely be a great way to save time and money on both sides of the transaction. I know there have been times where I sat on the phone for 5+ minutes for an important but simple solution. By being able to text a company there is no waiting and very little resources are used.
Posted by: Kevin Richard | September 09, 2009 at 05:30 PM