Texting the New Calling?

I’ve never been one for texting.  It’s effective for the quick message of where to meet and what time, but a full-on conversation texting has always seemed arduous to me – although maybe that’s because until a couple weeks ago I had an old cell phone with the traditional word pad.  Now with my BlackBerry, I see how efficient and easy it can be to type.

 

Having joined the new age of Smartphones, I now see just how easy it is to text and type into the device.  Maybe this is why I’m not surprised to hear that there is now a call center that is accepting text messages.

 

The center is located in Iowa, and the text messages are for 911 emergencies.  While this is a very specific and localized practice for the time being, it is also a huge leap forward in an ever-evolving world of communications.

 

You can email, Tweet, Facebook, MySpace and blog through your Smartphone.  You also have the option to call, chat or email companies today for assistance.  Therefore, it is a logical, progressional step to be able to text to receive help – especially from 911.

 

So, how long will it be until you can BBM or chat with a representative from your phone?  Only time will tell, but that time is coming. 

 

Tell us what you think – is texting in the near future to be included in call center services?

Comments

[inbound call center]

Good method to texting new calling.

[Kevin Richard]

It would definitely be a great way to save time and money on both sides of the transaction. I know there have been times where I sat on the phone for 5+ minutes for an important but simple solution. By being able to text a company there is no waiting and very little resources are used.

[call center]

wow it is really nice huh! you can save money and time trough this..

[sony MP3 player]

A good plan!^

[outsourced customer service]

i think it's good!! more benefits!!!
but I also think it would be secured!, because now there so many hackers, cracker, and insiders!! they can change everything!!!
but the plan is good!!

[Customer Call Center]

and it's also good for the improvement of the technology and less to consuming a time!!!

[Christian louboutin heels]

"I sought to show the changing balance of planes - from anti-ship torpedo and dive bombers in the early days when the main objective was destroying other ships - to fighter planes, whose main job was to defend against the kamikazes in the final months."

Max, Midway is pretty much the final act of anti-ship carrier warfare, right? If you follow Keegan and Churchill, it's the critical turning point in the Pacfic war - there's a wonderfully readable description of Midway in Keegan's The Price of Admiralty.

[ugg boots]

Conferencing Software is the latest in global communication. Its been hot for a while now but has just gone into another gear. Hundreds of companies and products based on conferencing are popping up all over the net. It takes a little getting use to trying to focus on the camera to engage your audiance properly but is way worth it compared to offline meetings. The costs you can save are huge.