A Call for Help in Haiti

In light of the earthquake this week in Haiti, the importance of aid and emergency communication lines becomes a prevalent topic of conversation.

These are not your regular 911 calls I’m referring to, but calls in response to an emergency on such a vast scale that very few people can imagine the devastation.  It is times like these when help lines, donation lines, and phone lines for inquiry become important to aid in the relief of an entire country.

Campaigns have begun on Facebook and Twitter, text message lines set up, telephone numbers posted to donate, and much more. 

From a humanitarian perspective this tragedy is extremely devastating and it’s comforting to see the support of so many people through various donations.  From a contact center perspective, I give my thanks to those who are behind the social media campaigns, answering the calls, and organizing the emails and tweets.  This is the finest example of the ability of a contact center to ramp up on queue – and proof of the capabilities of great call centers.

* To learn more on how you can donate, visit the Mashable Social Media Guide blog at http://mashable.com, which has an extensive list of options including updates from participants.