Technology To Uninvent

A few weeks ago, MSN.ca published the satirical article 12 bits of technology we would uninvent to outline the technologies they could simply do without.

One of them was Automated Phone Systems and that couldn’t be truer! There is nothing worse than calling a company, hoping to speak to someone as quickly as possible and then having to go through the touch-tone motions of pressing numbers to finally get the answer you want. And, even then, don’t you find yourself just jabbing at the “0” to get to customer service quickly? That’s definitely something we all do.

A human voice can go a long way in making the customer experience easier and contact centers are there for that very reason. Helping a customer get their issue sorted out is their number one priority and they do it all without the help of an automated system!

Comments

[Bobby]

I could see some savvy businesses returning to a live receptionist manning the phones for this very reason.

[ashvani]

hi, I am angree of your technology. many people make the every type of call center voice or non voice
-------------------------------

BPO PROCESS

[penelope]

Outsourcing is one of the most popular ways for companies to cut costs. What they do is to outsource services and manufacturing to suppliers that offer cheaper labor and production costs. This is why so many companies from developed countries have been counting on the work force of nations such as China and India, where labor is a lot cheaper but are still able to deliver the same results.

[Susan Saldibar]

Actually there is something worse.. those automated "bots" that emulate real people. Apparently they are supposed to make us feel as though we are speaking to a real person. I'd rather hear a mechanical voice or run through an IVR any day!

[call center]

Automated phone systems are like a bane to business success, yet many companies are using them thinking that it's better to stonewall customers with endless and repetitive recordings than to have them get a busy signal. This really baffles me no end!

[august]

I agree with you. Sometimes its irrating to receive an answering phone system especially when youre in a hurry or you have important business with.

[cheap laptops toronto]

What they do is to outsource services and manufacturing to suppliers that offer cheaper labor and production costs.

[Rebecca]

I can understand why larger companies would use the automated messaging, but there is nothing better than hearing a live voice who knows what they are looking at with the right call center software.

Rebecca

[best bpo sites]

bop is the good way to marketing on internet

[Website Templates]

Nice post good presentation of Automated Phone Systems i agree with you

[ACME BPO Consulting]

Just do what's best for your customers. Decades ago, companies had to employ switchboard operators and receptionists to physically route calls. This has been largely replaced to a large extent by today's automated phone answering systems that will pick up a call and then present the caller with an automated phone menu of options.

[True Religion Jeans Outlet]

As I write this our Egyptian Air flight is passing south of Barrington en route to Cairo. I'd flown up to JFK, which had a nicer terminal than I expected and an unusual system of check-in desks at terminal four that seemed geared handling large numbers of passengers and easy reassignment of airline slots. As expected, I had to leave and re-enter through security which seems unnecessary but I did enjoy riding the air train between the terminals.

[Coach outlet]

Thank you very much for your very thoughtful and considered comment. I approach the journey in very much the same way as you've described yours.

[WilliamsonIvy31]

Some time ago, I needed to buy a house for my firm but I did not have enough money and could not buy anything. Thank God my father proposed to get the business loans from reliable bank. Hence, I acted so and used to be satisfied with my term loan.