Christmas is coming faster than you think – food for thought.

There’s only 91 days left until Christmas!  That’s right, less than 100 days.  I remember in my grade 1 class my teacher counted the first 100 days of school, and boy did that time fly!  I was busy, engaged in activities, and focused on other things such as playing and learning cursive - not a countdown.

The same thing now often happens as an adult.  I mean, how often do you catch yourself saying “time flies” or “where did the time go?”.  

This is exactly the reason you need to begin thinking NOW about your holiday customer service strategy.

“How are customers going to place orders over the holidays?” 

“What if a customer has a question after normal business hours, am I going to make them wait for 9am or offer alternatives to order online, or via phone?”

“What kind of support will I need for my holiday sales and promotions”

“Will I need outsourced help?”  

These concerns need to be addressed now.  Along with post-holiday customer care for problems with merchandise, questions about products, inevitable returns and exchanges, and the overall communication strategy you intend to carry out with your customers.

So – have you begun crafting your holiday strategy yet?  If you have, do you have any advice for others who are just beginning?

Comments

[raj]

chk this..

Contact Center

[raj]

Contact Center

[inbound call center]

We usually never realize time running faster especially when we are pretty much occupied. Most of the time, i ask what time or date it is, simply because i sometimes dont care on dates anymore because of my being busy.

[Inbound Call Center]

ever since that i become a teenager, Christmas day is only a natural day for me!! i never give important for that day, because I'm looking forward for my self i am not a child to be excited when Christmas is coming!! I'm busy for my self, so many things to do!!

[Abdiel Technologies]

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