Instead of Shooting the Messenger, Why Not Allow The Messenger to Help You?

I work in the call center industry – I’ve been on the call center floor and have seen the agents hard at work helping customers, I’ve seen the dedicated team it requires to recruit and train employees, and I realize the vital role call centers play in our corporate world.

My company is inbound.  We’re the people you call when your software isn’t working properly and you need technical support, when you want to make a purchase over the phone, when you want to track an order, and when you register for an event.  We’re also taking your emails and are there for you when you want to use live chat to solve your problem. In other words – we’re here to help you in any way possible.

What really bothers me is when I hear people bragging how they yelled at the person on the other line when they call in for help, or boasting that “oh I’m so rude to call centers”.  The old saying goes “don’t shoot the messenger”, and I think it’s important to step back and remember this.  The agents on the other end of the line are there to help you.  So please be kind and considerate the next time you call in for help over the phone, on email or during chat.  Agents just want to do their job and do it well – why not help them out and ALLOW them to provide you with a pleasant experience?  

Comments

[call center services]

Hey that was a good advice, But you really think that the people in call center do deliver the right Massage? I don't think so.

What Say?

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Walker

[customer service call center]

The sad story about some of these customers, some of them are calling call centers just to make fun of the agents. And the agent's performance depends sometimes on the response of customers, and eventually, these agents are either terminated or warned by their bosses.

[info search bpo]

some places it happen not in all call centers...

[inbound call center]

yeah that's the truth thing about that!!

[contact center]

that's true some of the customers are not so good to call center agents. It so hard for those agent who do their very best just to serve them in a way they will like.A sad truth.