There’s only 91 days left until Christmas! That’s right, less than 100 days. I remember in my grade 1 class my teacher counted the first 100 days of school, and boy did that time fly! I was busy, engaged in activities, and focused on other things such as playing and learning cursive - not a countdown.
The same thing now often happens as an adult. I mean, how often do you catch yourself saying “time flies” or “where did the time go?”.
This is exactly the reason you need to begin thinking NOW
about your holiday customer service strategy. “How are customers going to place orders over the holidays?” “What if a customer has a question after normal business
hours, am I going to make them wait for 9am or offer alternatives to order
online, or via phone?” “What kind of support will I need for my holiday sales and
promotions” So – have you begun crafting your holiday strategy yet? If you have, do you have any advice for others who are just beginning?
These concerns need to be addressed now. Along with post-holiday customer care for
problems with merchandise, questions about products, inevitable returns and
exchanges, and the overall communication strategy you intend to carry out with
your customers.
