The Contact Center Blog

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About

  • Welcome to the Contact Center Blog!
  • Blogging Policy
  • About This Blog

Contributors

  • Greg Fettes
  • Jay Urbiztondo
  • Jeff Fettes
  • Matt Cockell
  • Maya Kotecha

Recent Posts

  • Software as a service (SaaS)
  • Get the Best ROI from Your Call Center – Build a Relationship
  • New report shows 68% of consumers hang up if they have trouble hearing an agent
  • Christmas is coming faster than you think – food for thought.
  • Instead of Shooting the Messenger, Why Not Allow The Messenger to Help You?
  • Back to School? It’s All The Same In The Call Center Industry!
  • Promoting Productivity in the Call Center Environment
  • Call center or contact center?
  • What Makes a Contact Center Agent Unique
  • Technology To Uninvent

Categories

  • Call Center Technology
  • Current Affairs
  • Customer Service
  • Disaster Recovery
  • Hiring & Training
  • Industry News & Events
  • Internet Retail
  • Live Web Chat
  • Marketing & Sales
  • Outsourcing (BPO)
  • Web/Tech
  • Workforce Management (WFM)

Archives

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  • December 2009
  • November 2009

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Relevant Links

  • 24-7 INtouch Contact Center
  • Contact Center World
  • Internet Retailer Magazine
  • Online Epidemics
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Categories

  • Call Center Technology
  • Current Affairs
  • Customer Service
  • Disaster Recovery
  • Hiring & Training
  • Industry News & Events
  • Internet Retail
  • Live Web Chat
  • Marketing & Sales
  • Outsourcing (BPO)
  • Web/Tech
  • Workforce Management (WFM)