The Contact Center Blog

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About

  • Welcome to the Contact Center Blog!
  • Blogging Policy
  • About This Blog

Contributors

  • Greg Fettes
  • Jay Urbiztondo
  • Jeff Fettes
  • Matt Cockell
  • Maya Kotecha

Recent Posts

  • The 3 Minute Rule
  • A Call for Help in Haiti
  • IRCE 2010 Website is Live
  • Black Friday and Cyber Monday Sales Up - Are You Supporting These Sales?
  • Managing Customer Feedback
  • Not Surprising, but Less Spending Predicted This Holiday Season
  • As Twitter’s dominance continues, how will retailers and contact centers react?
  • "OneApp" Helps Enhance Lower End Mobile Devices
  • Texting the New Calling?
  • First Online Store on Facebook

Categories

  • Call Center Technology
  • Current Affairs
  • Customer Service
  • Disaster Recovery
  • Hiring & Training
  • Industry News & Events
  • Internet Retail
  • Live Web Chat
  • Marketing & Sales
  • Outsourcing (BPO)
  • Web/Tech
  • Workforce Management (WFM)

Archives

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  • April 2009

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Relevant Links

  • 24-7 INtouch Contact Center
  • Contact Center World
  • Internet Retailer Magazine
  • Online Epidemics
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Archives

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Categories

  • Call Center Technology
  • Current Affairs
  • Customer Service
  • Disaster Recovery
  • Hiring & Training
  • Industry News & Events
  • Internet Retail
  • Live Web Chat
  • Marketing & Sales
  • Outsourcing (BPO)
  • Web/Tech
  • Workforce Management (WFM)